tag:blogger.com,1999:blog-2360773323117018798.post1545762989433753613..comments2023-08-19T09:14:18.040-04:00Comments on Pandora Sews Plus Size Clothes: Response From StyleArcAlicia @ Pandora Sewshttp://www.blogger.com/profile/08323686857486398255noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-2360773323117018798.post-7678846480589064492015-04-27T10:19:17.306-04:002015-04-27T10:19:17.306-04:00Yes Andie, you are right it is a fair response. I...Yes Andie, you are right it is a fair response. I plan to make the new pattern at some point this week. I have been taking a page out of your book, and cutting out a ton of patterns and fabrics, so now I have a huge pile of clothes to sew. Should be many things coming from the sewing room this week!Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-64662920234457131192015-04-27T10:17:59.165-04:002015-04-27T10:17:59.165-04:00I agree they did all that they could, and they hav...I agree they did all that they could, and they have sent me a great piece of replacement fabric, and even sized the pattern they sent me specifically to my dimensions.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-27497450706023504872015-04-27T10:17:00.153-04:002015-04-27T10:17:00.153-04:00I received my fabric on Saturday, and it is a very...I received my fabric on Saturday, and it is a very nice quality stretch black twill. I look forward to using it to try the pattern again.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-50082112066054646982015-04-20T08:57:00.746-04:002015-04-20T08:57:00.746-04:00Seems like a fair response to me! I hope the next ...Seems like a fair response to me! I hope the next one works out better for you and the patterns you have aren't graded wonkily like that. Glad they have dealt with it well!Andie W.https://www.blogger.com/profile/01497388464425819791noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-37704477900380479232015-04-20T07:28:52.902-04:002015-04-20T07:28:52.902-04:00They acknowledged your loss of time on top of repl...They acknowledged your loss of time on top of replacing what they could so I think they handled things brilliantly considering what little options there are in situations like this.Lady Pathoshttps://www.blogger.com/profile/01886954531671968914noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-51083575029944849752015-04-19T14:45:54.300-04:002015-04-19T14:45:54.300-04:00I think this is brilliant customer service: they c...I think this is brilliant customer service: they couldn't have done more. Mistakes do happen and they have investigated and put it right. I'm not the greatest fan of style arc because of their instructions, but this makes me likely them more! I think sending you the fabric is really thoughtful; I'm intrigued to know what you get.Rosie Sparkleneedleshttps://sparkleneedles.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-8836396895448099802015-04-18T15:57:57.353-04:002015-04-18T15:57:57.353-04:00Yes, ma'am if no other lesson has been taken a...Yes, ma'am if no other lesson has been taken away from this debacle, I have learned that measuring is an evil necessary, and maybe even muslining (grrrr) when working with an unfamiliar pattern company or pattern that no other sewists has reviewed yet!Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-82939850896777115632015-04-18T15:55:43.523-04:002015-04-18T15:55:43.523-04:00Of course the fabric is always the number one conc...Of course the fabric is always the number one concern. It's one thing when I screw up a piece of precious fabric, but it is a totally different matter when the fault lies with the pattern. I am interested to see what the piece will be that they send.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-43283612988570716612015-04-18T15:53:44.098-04:002015-04-18T15:53:44.098-04:00Agreed!Agreed!Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-62242734394903834952015-04-18T15:53:31.711-04:002015-04-18T15:53:31.711-04:00Thanks, I agree that they handled the issue well a...Thanks, I agree that they handled the issue well and am happy to have found this issue if it helps keep another sewist from having the same problem.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-24439011797161404552015-04-18T15:52:10.997-04:002015-04-18T15:52:10.997-04:00I think it depends on the size BeaJay. If the 30 ...I think it depends on the size BeaJay. If the 30 was 1 1/2 sized too small, if you were in a smaller size it should be less. I would still measure before cutting in to the good fabric though.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-85117017853794876072015-04-18T15:51:00.957-04:002015-04-18T15:51:00.957-04:00Yes, I already had the print version but I agree t...Yes, I already had the print version but I agree that it was a good response. In truth, they could have just as easily ignored me. I respect that they went back and actually measured the pattern instead of trying to blame the issue with the pattern on me (the user).Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-71354629400556561612015-04-18T15:49:33.976-04:002015-04-18T15:49:33.976-04:00I agree that it is great customer service. There ...I agree that it is great customer service. There really isn't anything else that I could have asked them to do.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-34915134817697653212015-04-18T10:24:12.014-04:002015-04-18T10:24:12.014-04:00Yes it definitely is a good response, however, I w...Yes it definitely is a good response, however, I would check everything thrice now!Carolyn (Diary of a Sewing Fanatic)https://www.blogger.com/profile/02204627216540667980noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-51753500720385078532015-04-18T08:55:19.064-04:002015-04-18T08:55:19.064-04:00i missed the original kerfuffle, but this seems li...i missed the original kerfuffle, but this seems like a good response to me-- especially including the fabric (which i was yelling about in my head until i got to that part of the email ;)marcy harriell | oonaballoonahttps://www.blogger.com/profile/07586073125331744719noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-58195429581127639732015-04-18T07:13:22.543-04:002015-04-18T07:13:22.543-04:00I think this is excellent customer service. I think this is excellent customer service. Debra Hewitthttps://www.blogger.com/profile/01385316929344864305noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-72646578391109295302015-04-18T03:29:28.611-04:002015-04-18T03:29:28.611-04:00Nicely handled on their side and how lucky for oth...Nicely handled on their side and how lucky for others that you pointed out the problem.Easily Amewsedhttps://www.blogger.com/profile/12126346591277402781noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-34027569992854519712015-04-17T21:52:09.968-04:002015-04-17T21:52:09.968-04:00Yes a fair response. I have this pattern and am no...Yes a fair response. I have this pattern and am now concerned, I will have to check it carefully.BeaJayhttps://www.blogger.com/profile/14071033898844018967noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-56675030606451232972015-04-17T15:41:43.944-04:002015-04-17T15:41:43.944-04:00Oh ... nevermind ... I thought you had originally ...Oh ... nevermind ... I thought you had originally ordered the PDF but you had the print to start with. Debbie Cookhttps://www.blogger.com/profile/03601675304884019607noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-58890520346715949762015-04-17T15:38:25.977-04:002015-04-17T15:38:25.977-04:00I agree it's a good response. Mistakes can hap...I agree it's a good response. Mistakes can happen and at least they owned up to it and tried to make it better for you. I think you're also getting a non-PDF version of the pattern? If yes, nice!Debbie Cookhttps://www.blogger.com/profile/03601675304884019607noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-33842010464718685742015-04-17T15:13:40.339-04:002015-04-17T15:13:40.339-04:00Actually admitting they screwed up and sending you...Actually admitting they screwed up and sending you the new pattern AND fabric is great customer service, I think, and a lot more than many companies would have done. The only other thing they could have done is give some assurance that they have actually checked their other patterns to make sure they have the promised ease; that would have gone a long way toward re-establishing customer trust in their products.STHhttps://livingincolorblog.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-13497336868782734412015-04-17T15:02:17.403-04:002015-04-17T15:02:17.403-04:00I thought it very nice that they would send a repl...I thought it very nice that they would send a replacement length of fabric as well, because let's be honest they didn't have to do anything, and it ain't cheap to ship fabric from Australia to the US.Alicia @ Pandora Sewshttps://www.blogger.com/profile/08323686857486398255noreply@blogger.comtag:blogger.com,1999:blog-2360773323117018798.post-3985649440966587742015-04-17T14:46:00.609-04:002015-04-17T14:46:00.609-04:00Yes, that seems like a fair response. Nice of them...Yes, that seems like a fair response. Nice of them to send you some fabric as well as a new pattern. A lot of companies wouldn't have. Looking forward to seeing the rest of your Style Arc patterns. I will really have to give them a go. Along with Hot Patterns they really are very fashion forwards. XxxxMother of Reinventionhttps://www.blogger.com/profile/14409826036412353940noreply@blogger.com